[Intro]
[Duet]

This is the user test.
A camera. A notebook.
One chair beside the glass.
No slide can finish what begins here.

[Verse]

Mar-tah sits beneath the light;
Her warehouse shift begins at night.
The task card rests beside her hand:
"Change the due date. Send to Sam."

Victor watches through the glass.
Lee-on lets his inbox wait.
Sales lays client notes in stacks.
Zeroes blink across the slate.

[User Voice]
[Female Vocal]

I'd start with Billing, maybe here.
No, that has disappeared.
The calendar looks like a chart.
I must have missed the place to start.

[Chorus]
[Duet]

This is the user test.
No title changes what they see.
The task is simple. Screen is not.
Her hand stalls where our map begins.
No meeting moves the interface.
No rank can finish in her place.

[Verse]

She opens More, then shuts it down.
She tries the logo as a door.
The invoice number turns to blue;
That color means three different things.

She finds the date, but not the name
Of which account will take the change.
The Save control sits underneath
A panel she has never touched.

[Chorus]
[Duet]

This is the user test.
Her shoulders fold; she bears the cost.
She knows the work and knows the client;
Only our intent is lost.
Four minutes pass behind the glass.
She says, "I'm sorry. I'm bad at this."

[Interlude]

[Bridge]
[Male Vocal]

I said the labels matched the plan.
I thought the route was obvious.

[Female Vocal]

She never reached the button page.
She learned to blame her hands.

[Build-up]

Mar-tah starts the task once more.
The same wrong turn, the same false door.
The Orbit notes climb through the room.
No one reaches for the notes.

[Final Chorus]
[Duet]

This is the user test.
No brighter blue can change the path.
The product failed a capable person
While the team watched through the glass.
No rank can edit what occurred.
This is the user test.

[Outro]

The timer stops at seven ten.
Mar-tah asks to try again.
Victor studies his own notes.
This is the user test.
